How can I use BICISANVI?

To use the BICISANVI bicycle loan system, it is necessary to register as a user and get the card BICISANVI in one of the offices of registers (on opening hours to the public).
The registration is performed by filling in the application form, and providing a photocopy of the identity card or passport, after the entry of €5 on the account enabled in one of the partner banks.
The signup form is available in any of the offices or on the internet.

How does BICISANVI work?


  • 24 hour service
  • Incident resolution schedule: from 7.30 am to 1.30 pm and from 4 pm to 6 pm
  • Information Schedule: from 8 a.m. to 2:30 p.m.

Time of use of the bicycles

The use of bicycles is limited to 3 hours and they must be returned before elapsed time in the endurable bicycle racks located at the points of loan.
BICISANVI card will be disabled for 30 minutes, after which you can request a new loan.
If the service is not used for a year, the card will be disabled. To use it again you must go to any enabled user registration office.
Instructions for the removal and return of the bikes
To remove the bicycle:
  1. 1. Pass the card to the BICISANVI information pane.
  2. 2. Enter the PIN. You can change the pin by selecting ‘CHANGE PIN’.
  3. 3. Choose the number of bicycle use.
  4. 4. Accept that the bike you use is in optimal conditions of use.
  5. 5. Accept the rules of use.
  6. 6. Remove the bicycle in 30 seconds, with a slight push back.
To return the bike:
  1. 1. Bring the handle to any of padlocks free of the point of loan chosen.
  2. 2. Check that the bicycle is locked by the lock, giving it a slight pull back before you leave.

A badly hooked bicycle is the user's responsibility


In the event of an incident affecting the mechanical condition of the bicycles, the user must immediately call phone incidents and breakdowns.
Cases of disqualification
Damage to the bike due to incorrect use of the same will be attributable to the user of the service which, as the case may lose their right to enjoy the same, without prejudice to having to assume the expenses due to the repair of the vehicle.

In case of delay in delivery of the bike loan service access card will be deactivated according to the following time:

  • If the delay in delivery of the bike is less than an hour, the disqualification will be 24 h.
  • If the delay in delivery of the bike is between 1 and 8 h, the disqualification will be 7 calendar days.
  • If the delay in delivery of the bike is between 8 and 24 h, the disqualification will be 1 month.
  • If the delay in delivery of the bike is more than 24 h, the disqualification will be 3 months.
In case of recidivism (more than 3 delays) it will disable indefinitely.
The unjustified abandonment of the bike will involve the indefinite unsubscribe from the service, in addition to a fine of € 300.
How to act in case of theft of the bicycle
  • Complaint to the police.
  • Contact the information centre by telephone.
  • Complaint at the registry offices.
In case of no show the complaint will be considered unjustified abandonment which will lead to the indefinite unsubscribe from the service and a fine of € 300.
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